Terms of service
These terms apply when you ask Finefighter to handle a parking ticket. You accept them when you pay. They do not affect your rights under consumer law.
Who we are
Finefighter is a trading name of Finefighter Ltd, and you can reach us at ryu@finefighter.co.uk. We are an independent parking appeals service. We are not a regulated legal practice and are not authorised or regulated by the SRA.
What we do
For each ticket you send, we check it free and give you a confidence score and your deadline. If paying the discount makes more sense, we tell you.
If you pay, you appoint us as your representative through a signed letter of authority. We prepare and file the appeal, meet every deadline, chase replies and answer debt letters about the same ticket.
We update you at least every seven days until the case is closed.
What we do not do
We do not start, file or defend court proceedings, and we do not sign a statement of truth for you. If a ticket reaches court, we fill in the forms and you sign and send them.
We do not pay any penalty for you or hold money for the council or parking company. We do not name a driver without your instruction.
We do not handle police fixed penalties, Welsh council tickets, or tickets from Scotland or Northern Ireland.
Price
The check is free (£0.00). A first appeal to the council or parking company costs £7.99. If that is refused and you want to go on, the appeal to the tribunal, POPLA or IAS costs £14.99 more. Prices include VAT and postage. Court fees are never included.
You pay only after the free check, and only once we confirm we can meet the next deadline.
An automated service
Software reads your ticket and drafts your appeal. You see the plan and approve it with one tap before anything is sent.
A council website may be down, or a letter may be delayed in the post. When that happens we tell you, keep proof of what we sent and try another route before the deadline.
No promised result
The council, the parking company or the appeal body makes the decision, and we never promise a result. The confidence score is our own view of how strong your case looks.
Your part
Give us true facts and the documents you have. Tell us straight away about any new letter. Please do not pay the council or parking company, or contact them about the case, without telling us.
Deadlines and the discount
Appealing can mean losing the discount. Before we file, we show you the discount amount, the full amount and the date, and you choose.
If the discount has already ended, we can ask for it to be offered again. The council or parking company may refuse, and we never promise it.
Cancelling
You can cancel within 14 days of the day you accept the service, without giving a reason. Message us on WhatsApp or email us; a clear statement is enough.
If you did not ask us to start, we refund everything within 14 days. If you asked us to start and then cancel, we refund the price less a fair amount for the work already done, and we show you the sum.
If something goes wrong
If we break these terms or fail to use reasonable care, we are responsible for loss you suffer that was a foreseeable result. We are not responsible for loss that was not foreseeable, or for a decision the council, parking company or appeal body makes on the facts.
Nothing in these terms limits your rights under the Consumer Rights Act 2015.
Ending the authority
You can withdraw your letter of authority at any time. We then confirm your deadlines and send you copies of your documents.
Complaints
Complain by WhatsApp or by email. We acknowledge it straight away. A person who did not work on your case looks into it and replies in full within five working days.
If that does not settle it, we send our final response within eight weeks of your complaint. If you are still unhappy after that, you can take the matter to the small claims court.
Law
These terms are governed by the law of England and Wales.