Privacy notice

This notice explains what Finefighter Ltd does with your information when you use Finefighter, and how long we keep it.

Who we are

Finefighter Ltd is the controller of your data. You can reach us at ryu@finefighter.co.uk.

What we collect

Your name, postal address, email address and mobile number.

Your vehicle registration, the ticket and any letters about it, and photos you send of signs, receipts or the scene.

Your signed letter of authority and whether you have paid. Card details stay with our payment provider and never reach us.

Medical evidence only if you choose to rely on it, with your separate permission.

Why we use it

To handle the appeal you asked for. The legal basis is our contract with you.

To keep a record of each step and keep the service secure. The basis is our legitimate interests.

To keep tax and accounting records, because the law requires it.

Medical evidence only with your explicit consent, which you can withdraw.

We send marketing only if you opt in to it separately.

Who we share it with

The council or parking company that issued the ticket and its agents, the appeal body (which normally shares evidence with the other side), and the DVLA where needed.

The companies that run parts of the service for us: Meta for WhatsApp, Stripe for payments, and our hosting, storage, email and print-and-post providers. Meta and Stripe may process data in the United States under the UK extension of the EU-US Data Privacy Framework.

How long we keep it

A ticket you sent that never became a case: deleted after 30 days.

Photos we did not use in your appeal, and medical uploads: deleted after 12 months unless the case still needs them.

The case file: kept for six years after the case closes, for legal and tax reasons.

Security and audit logs: kept for 12 months.

Software and AI

Our software reads your ticket and drafts your appeal. Your files are not used to train AI models.

This website

This site sets no cookies and runs no tracking or analytics.

Your rights

You can ask for a copy of your data, ask us to correct it or delete it, object to how we use it, or ask for it in a portable form. Some records we must keep for the periods above.

If you are unhappy with how we handle your data, you can complain to the Information Commissioner at ico.org.uk.